Repair?

Yesterday I went to have my bike fixed. The back tire was punctured and my gear cable wa about to give up. I made an appointment with my bikesmith bringing the bike in the morning and picking it up in the afternoon.
Little did I expect that my bike would be more broken when I picked it up than when I handed it over in the morning. The back brake was so loose it almost didn't function but this didn't matter much since the back wheel was to tight it almost couldn't turn.
Well, thanks a lot!